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John Sheffield
Cobden House Medical Centre, 25 London Road, Tunbridge Wells, TN1 1DA
Monday: 9am - 6pm
Tuesday: 9am - 6pm
Wednesday: 9am - 8pm
Thursday: 9am - 8pm
Friday: 9am - 6pm
Saturday: 9am - 6pm
Sunday: CLOSED
Accredited 19th November 2014
We are an Independent Healthcare Provider regulated and inspected by the Care Quality Commission (ID 1-115035290). We provide all aspects of aesthetic medical skincare in a professional and welcoming environment.
Founded in 2005, the Royal Tunbridge Wells Skin & Laser Clinic has since helped thousands of clients improve their confidence and wellbeing. We pride ourselves on providing not only the most advanced and safe cosmetic procedures available today, but only those that have been clinically tried, tested and backed by scientific research.
So how are we different?
1. We fully comply with all latest GMC guidelines on ALL injected cosmetics.
2. GMC registered doctors are available for free consultations, six days a week.
3. We assess each client individually and only offer treatment where we see the best opportunity for a positive outcome.
4. Our doctors, nurses and aesthetic therapists have all been – and continue to be – trained to the highest possible standards in their individual disciplines and customer service.
5. Our state-of-the-art clinic has the most advanced technology available, and we only use high quality, clinically tried and tested products.
6. We provide FREE consultations and offer first class aftercare.
| Wrinkle relaxing injections |
| Dermal Fillers |
| Lip Enhancement |
| Cheek Enhancement |
| 8 Point Facelift |
| Medical Skin Needling |
| Fractional Laser Skin Resurfacing |
| Hair Mesotherapy |
| IPL Hair Removal |
| IPL Skin Rejuvenation |
| IPL Treatment Pigmented/ Vascular Problems |
| Injectable Tissue Stimulators |
| Laser / IPL Treatment Pigmented/Vas… |
| Laser Hair Removal |
| Laser Skin Rejuvenation |
| Laser Tattoo Removal |
| Laser Treatment Pigmented/ Vascular Problems |
| Light Heat Energy (LHE) Skin Rejuvenation |
| Mole Removal |
| Scar Prevention and Treatment |
| Silhouette Soft® |
| Thread Lifting |
| Dr Fatima Ahmed |
|---|
*Please note that only the practitioners that are listed below have been assessed and approved by Save Face.
Practitioner/PrescriberName: Dr Fatima Ahmed Regulatory Body: GMC Prescriber: Yes |
Elena says: I have received two different treatments at rtwskin, one of them for laser acne removal, which was very successful. I found the clinic to be professional and friendly, with easy access and reasonable prices.
Walking in you immediately feel the calm ambience, and my interaction with all the staff was of a very high standard. I felt reassured by their knowledge, experience and honesty. They are realistic about their treatments and don’t make empty promises.
I’m very confident and comfortable under their care, so I won’t be going anywhere else in the future.
Mark M says: I had treatment for scarring that had become uncomfortable. Glad I booked in as far less drastic measures than had been suggested elsewhere have brought it down and I’m no longer going nuts while wearing headphones or a crash helmet.
Pleasant staff and Dr. Fatima was fantastic. Very reasonably priced too. Thanks!
Mark Palmer says: Very good communication and a high level of care. Dr Fatima patiently and thoroughly answered all the questions I had about my treatment before going ahead (Xanthelasma removal). I was made to feel very comfortable during the operation and was provided with detailed post procedure care instructions. I would be confident to visit again
Athina says: Fantastic experience all round thanks to rtw skin. I had Botox due to teeth grinding and I honestly wish I had done it sooner. Virtually pain free, and the procedure is over within minutes. Excellent follow up service too. Not often you experience such exemplary service.
Charlotte K says: Lovely clinic. Very friendly staff. Would recommend !
Mario says: The kit in this clinic is phenomenal. The sheer scale of lasers is mighty impressive and allows them to do absolutely everything under the sun. Combine this with a clinic full of utter professionals (doctor-led, too!) and I wouldn’t go anywhere else. They really can treat everything here.
Amy says: I have had a few treatments at the clinic and I have never looked back, you are made to feel welcomed, comfortable and relaxed. Everything is explained to you and there is no pressure. Dr Nina is wonderful, she will always be honest and open about what you need. She is a wonder in the aesthetic field.
Arie Van Bodegom says: Very professional and attentive approach from all staff . Dr Fatima took utmost care in all procedures and the results were fantastic. Thank you
Mark says: Very good communication and a high level of care. Dr Fatima patiently and throughly answered all the questions I had about my treatment before going ahead (Xanthelasma removal). I was made to feel very comfortable during the operation and was provided with detailed post procedure care instructions. I would be confident to visit again.
Avril says: I travel 2 hrs each way to see Nina and have done for over 10 years now. From the reception staff to the practitioners I have always felt welcome and made to feel comfortable.
I value the genuine and understanding treatment advice that I have received along with very professional treatments that I have been extremely pleased with the results. Thank you
Rebekah says: Superb staff and 5 star treatment. I’m on a tight budget and keep an eye out for their offers. I never regret spending here though. I’ve been going for nearly 9 years. Highly recommended.
Lisa says: I was treated with courtesy and care throughout and with appropriate adaptations for my wheelchair
Tracy says: Would highly recommend this clinic!!excellent service from start to finish x
Justina says: As with any procedure I was apprehensive, however the amount of detailed information I received and the face to face consultation was both reassuring and helped my confidence levels. Dr Fatima is highly skilled and extremely competent. She is gentle, sensitive and always patient focussed. The result was minimal down time and I am extremely pleased with the results already; I look like a much better version of myself. The aftercare phone calls and face to face was diligent and again reassuring. I wouldn’t hesitate to recommend Dr Fatima, RTW Skin and the range of treatments.
Philip Lunn says: Excellent service – the results were exactly as described beforehand.
Razzy says: I had been putting off the treatment for 2 years, due to it being close to my eyes. I’m so happy with the results.
Pete Rastall says: Could not ask for a better service, would highly Recommend
Natalie says: Dr Fatima Ahmed was very professional, empathetic and caring. She is very knowledgeable and put me at ease throughout my treatment and the after care. Highly recommend Dr Fatima and the clinic at RTW Skin.
Gillian Clark says: Super clinic… Dr Fatima Ahmed.. informed me of the procedure of my mole removal.. and was very reassuring at all times..from the first visit to the removal and after cars was superb.. would not hesitate going back and would recommend to friends and family.
Sara Canner says: I was unhappy with the appearance of brown keratoses marks on my trunk and back and made an appointment at rtwskin. I saw Dr Fatima and was really impressed at how professional, reassuring and kind she was. I had laser treatment for some of the blemishes, which responded well to the treatment – the scars from which are now fading nicely. I will definitely return to Dr Fatima to have more of these sun/age spots treated as soon as the scars from the first treatment have healed. The treatment was expensive but worth it.
Paul says: I had first class treatment and was kept well informed all the way. I could tell immediately that I was in the hands of professional people. The cost of my treatment was also very reasonable. I would highly recommend RTWSKIN.
Paul says: Good Professional Service all round
KJW says: MonaLisa Touch I have suffered with debilitating Vaginal Atrophy (caused by lack of estrogen) since menopause. Being unable to tolerate estrogen pessaries or creams I was in discomfort both day and night. VA meant I was also unable to have intimacy with my husband. This amazing laser treatment has turned my life around. Three treatments are recommended initially and activate the production of new collagen. This is a fantastic treatment, it isn’t however a permanent ‘cure’ but I probably won’t need to return for another treatment for possibly up to a year, which is fine by me as quality of life is everything. I was nervous about the treatment but felt very reassured when I was able to speak to the owner Dr Nina Sheffield on the phone during my initial enquiry. The treatment was not at all painful and not even too uncomfortable and I was surprised not to have discomfort after the procedures. I wish more women knew about this treatment instead of having to suffer in silence. I was so impressed with rtw I decided to have a mole lasered from my face that has caused me great embarassment over the years. On my third visit I decided to also make an appointment with Dr Fatima as I had concerns over a face blemish, she too was very kind and had a calm manner making me feel comfortable and ‘listened to’. I travelled a long way to this clinic but it was worth every mile!! Thank you…
Nathalie says: Superb dr who gave me amazing results – I would highly recommend this clinic
Anonymous says: I came in around a month ago to have the vertical chest wrinkles filled.
I wanted to say I’ve had a fantastic result. So smooth and it’s taken years off my decolletage.
I just wanted to say a big thankyou to Dr Nina.
Nicole Thomas says: .
Lucy Doyle says: Always professional, always on time. Nothing is too much trouble and it is always clear that client happiness comes first to this clinic. The first only clinic who ever turned me away from a treatment because I simply didn’t need it! Instead directed me on how to take care of my skin and several years later I returned and have been treated fantastically. Pricing is always competitive but reflective of the quality and every visit has been lovely.
J smith says: I have been using RTW for a few years and have always loved the results from my treatments. The staff are friendly and helpful, I wouldn’t go anywhere else.
Claire Endacott says: I have been visiting this clinic for 7 years. I am always more than thrilled with the results and the honesty of the staff. I have been recommended products based on my requirements and they have always hit the target with what I wanted to achieve. They even sent a little voucher to be used for my birthday � Highly recommend!
Mrs.J. Norman says: I was overwhelmed at the results I achieved and the ease and simplicity of the treatment. The staff make you feel very at ease and you know you are in the best of hands. I would recommend this clinic to everybody.
Helen Mawby says: I went to RTW Skin earlier this year because my eczema had become so bad it was seriously effecting my quality of life. I felt very self conscious and the staff were all very sensitive and friendly, and made me feel comfortable. Dr Fatima Ahmed recommended phototherapy treatment and a non-steroid cream that I had never heard about from my GP. The improvement was amazing. Only a few days later it was considerably improved, particularly on my face which had been quite sore. It isn’t a cure, but it has made my skin so much better I am not conscious of having eczema on a daily basis. I would very much recommend this clinic, and the phototherapy treatment.
Lynn Clayden says: I visited rtwskin to have my Xanthelasma [fat deposits around eyes caused by high cholesterol] removed. I was nervous but the staff made feel at ease and where very friendly professional and informative. I was informed of all the treatments available. I chose to have them removed by laser treatment. It was completely painless and the results are absolutely fantastic and I can honestly say that I cannot be happier with the treatment I have received.
Maggie says: My query was ‘health’ rather than ‘beauty’ related. In the space of 3 weeks I’ve been diagnosed, treated and today given a clean bill of health. Dr Nicola was available to me 24 hrs a day in the first anxious week and, indeed, ongoing had I needed it. Dr Fatima was back up at the clinic. There is some way to go before healing is complete but I’ve come away with medication, at no extra cost, to take me through to Summer. A big thank you to everyone – including the lovely smiles at Reception.
Kate Lake says: My eyes have bothered me for some time now. Having spent a lot of time sunbathing in my early thirties without sun block, the lines around my eyes were quite pronounced. I have spent a huge amount of money on various lotions being convinced I had at last found the “Elixir of Youth” but always ended up bitterly disappointed.
As I am not keen on invasive surgery, I read about The Madonna Eye Lift earlier this year and watched the You Tube Video of the actual procedure. I was so impressed by the instant results that I made the decision to have this procedure in July 2015. I am delighted with the results, and continue to see improvements around my eyes on a weekly basis.
It has made a huge difference to my self-confidence and to my life. The whole experience at rtwskin has been amazing, from the initial moment I walked in, to the treatment and the marvellous after care and excellent communication. Laser treatment is certainly the revolutionary way forward for corrective skin care and I am already looking forward to my next session with rtwskin later this year.
Helen says: Was seeing Natalja today for my injections, she was very professional and gentle. I’m very happy with result, looking very natural, no bruises , minimum swelling.I would highly recommend.
Andy says: I have been fortunate enough to be treated by Dr Fatima. She explained things clearly and I felt well placed to make an informed decision about my treatment. During the treatment process she checked my wellbeing ensuring that it was a good experience for me. The clinic itself is a very pleasant environment.
Charles says: I chose rtwskin because they provide access to specialist doctors on a self referral basis which greatly reduced the waiting time to see a consultant dermatologist. Dr Meschino and Dr Ahmed are evidently highly skilled in their work but equally important to me is their genuine warmth, caring manner and willingness to listen to my concerns. I frequently had the opportunity to discuss my diagnosis and treatment plan along with issues relating to potential risks or side effects, (which fortunately I didn’t experience). Having received prescription medication and laser treatments over a nine month period I am extremely pleased with the outcome and would certainly recommend the expertise of this clinic.
Kelly says: I have been using RTW for over a year for different treatments. I always think a good way to judge is if you would recommend it, and I would. The staff are really lovely and you can always get good offers if you buy courses. I am a regular customer and always will be.
Ingrid Staples says: This was my first treatment visit at rtw clinic and I am so pleased with the result of the silhouette procedure. My friends have noticed and complimented me. Very professional and friendly consultants and excellent skin advice. This has made me feel great and has increased my self confidence, thank you so much! I will be returning to further enhance the condition of my skin to keep the years at bay!
Anonymous says: Long overdue review but wanted to say thanks so much to Dr Nina and Aksana for being so amazing and making my skin look better again after c02 and PRP injections. They are always so friendly and professional and when I came to them over a year ago having had a bad case of chicken pox as an adult, my face was covered in very noticeable scars and I had lost all of my confidence. I had great scar free skin before this and was only 24 so it came as a real blow to my confidence. The doctors treated me with c02 fractional laser and some scars with a light full resurfacing setting. We also used PRP to help healing and it has all made an incredible difference. They have filled in so much, some almost completely and hard to see them, discolourations are gone and they are now hardly noticeable and my face covers really well with makeup, which it certainly didn’t before. I went back recently for a very light c02 resurfacing on my scars as I didn’t have much time to recover due to work and they look great, some more almost skin level and so much smoother! I’ve only had c02 here three times and considering how deep they were I think the results are just amazing! Worth mentioning that aside from my treatment a few weeks ago, the last c02 treatment I had was around a year ago (I had the first two quite close together) and after 6 months I noticed even more improvment, even my friends noticed in the summer and thought I had had more treatment done but I hadnt, my improvement just seemed to continue for months and months afterwards. Looking forward to seeing how they look again in 6 months! Before I came here I had been to Harley Street but wasn’t happy with the results and wanted somewhere a bit closer to me than London, although still nearly an hour away it’s so worth it in many ways. I never looked back and have to say that RTW Skin is a million times better than anything there, the doctors are much more friendly, professional and the results are a million times better. The doctors here really care more and the reception staff are much more helpful and friendly. So pleased I found this place! The prices are also extremely reasonable and worth every penny! Would never go anywhere else for c02 again. Also, unlike the place I went before, you can contact them if you have any worries and they are extremely helpful. You get an aftercare sheet with emergency contact on it and I trust if something went wrong they would help. Thanks again RTW skin, you have been great and really helped me get my skin back and improve my confidence!!
Anonymous says: We recently came to see Dr Olga about some historic self harm scars on my teenage daughter’s arms. She was so kind and sympathetic and took her time explaining what the options were. She recommended the CO2 Laser Resurfacing treatment, and much to our delight after a couple of sessions it has transformed her scars and we are very happy with the results
Joanne S says: This is really good clinic, one of the best I’ve been too. The staff are knowledgable and patient, and won’t rush you into treatment. When the nurse/practitioner was uncertain about something, she consulted with a doctor who provided expert advice. This is important, since non-doctors should not make certain decisions so it is good to see someone not trying to be a “know it all” with something so important like medications and surgery! I will be coming back repeatedly based on my initial experiences. HOWEVER, I have one niggle. The prices for the treatment are very reasonable. But I suspect that a large part of this clinic’s income stream come from pushing very expensive Obagi/ZO products. And I felt a bit deceived when I first went there and they said I really need to start washing with a certain product that had “salicylic acid” to renew my skin. I asked if this is something I can buy elsewhere, and they told me “no”, it’s only by prescription. So I got suckered into spending over £60 for two bottles of this stuff. It turns out that 2% salicin acid is NOT only by prescription, you can get the same active ingredient for under a fiver at Boots! I assume what they mean by “you can’t get this elsewhere” means they are an approved distributer of this company and you’re not going to find this specific brand at the chemist. Anyway then after a procedure, I was pressured with a sales pitch to buy some retinol cream for £100 a tube, LOL. I again asked, is this medicine something I can get on the NHS? No they said, I would have to get a private prescription then go through a whole bunch of hoops to buy the stuff elsewhere. Not sure what she was on about. Keeping in my mind the experience with the facial washes (which by the way, were available online significantly cheaper than what they charge), I politely declined then went home to do my research. Turns out that the active ingredient in this stuff is retinol, which is a weaker version of what you can get with prescription retinoids. Furthermore, you can get retinol at various strengths (1%-2.5%) in many high quality products all over the place, for about £25 for the same amount you’d get in this high priced tube. I can’t understand how the specific product they push which is up to quadruple the price for the same active ingredient is that much better. I felt pretty deceived by both of these experiences, as you’re led to believe you can only get products with these benefits from this clinic. And if you were to use these products as often as you’re supposed to, you’d easily be spending £500 a year on them, when you can buy the same thing for a fraction of that. So in short, fantastic treatment and competent staff that carry out treatments. But be prepared for the hard sell for overpriced creams and ointments after your procedure, as it’s pitched when you’re already really in a mind state that you need to do everything possible to save your skin.
PF says: Receptionists (Karen) is always so welcoming, makes you feel welcome and that you are remembered exact time you visit
Enio de Castro says: I had a cool body sculpting treatment at RTW skin clinic in Tunbridge wells. I thought that the staff was exceptionally knowledgeable and caring , great service. I will highly recommend this clinic to anyone.
Avril says: I travel a couple of hours there and back, have been going here for years and find the staff friendly and helpful. They take great pride in everything they do. I trust them completely and what with all the bad experiences you hear about I have only ever had excellent ones here. Thank you
C. Nelson says: I love this place! The staff are professional and knowledgeable and you can trust them to give their honest opinion. I have been using them for several years and have introduced many friends who are also now regular customers. Highly recommended!
M J F says: I trust that I would not get a better job done anywhere else! Even In London.
I feel very relaxed when I am having my treatment done, they are very approachable.
Alice says: The staff are really friendly and everyone is very professional. Would recommend to anyone.
Jordyn D says: Absolutely wonderful clinic. The staff are friendly and the service is outstanding. The prices are great for the treatment recieved and paitent care is fantastic. Highly recommend to anyone seeking treatment!
Zhanna Carter says: I have got two sessions of “red carpet” treatment so far, but my skin is glowing already. Two deep wrinkles between my eyebrows have been flattened which I am so pleased with. I still have my third session to attend and I am expecting that another miracle will happen. I hope that my pigment areas around mouth will disappear completely.
The products that I bought are very good and every time I used them, it shows that they works. My skin is toned, smooth and looks healthier.
Ellie says: Love the staff live the treatments on offer, I used to go to Harley Street for my beauty fixes now I only go here, much better service and value.
Louise says: Warm, sympathetic staff and state of the art treatments. They take great care to make sure a natural look is achieved. It’s extremely impressive. You’re in safe hands!
N McKie says: All the staff here are excellent. Professional, friendly and extremely knowledgable.
I highly recommend.
Bonny says: This is a lovely clinic with excellent staff and a professional service. Here you will find highly trained staff who know how to get the best as well as longer lasting and natural looking results. They are artists, not just injectors and that’s what makes the crucial difference, that’s why they’re ahead of the competition. So if you want these treatments done well this is where you go. I’ve been to other places in the past but this is the best by far.
Michelle says: Having been a client of RTW Skin for over 8 years now, I was asked if I wanted to review their treatments and I am delighted to do so! I have never had a bad result from them, in fact I have aged (beautifully) with this little gem of a clinic, based in the beautiful Royal Tunbridge Wells. Worth travelling for… they provide what you need to keep you feeling and looking AMAZING! TIP: Try their new treatment… Silhouette Soft Thread Lift. WOW.
Amy Casady says: I have been RTWSkin in the past, loved it then too. I researched other places and tried them out, however I am back to where I began. The reason for this is because the quality is apparent, the staff are professionals and they know what they are doing. I feel safe when I put myself in the capable hands. I know I will never go elsewhere.
Lynn Swanton says: Having visited RTWSkin around 5 times for 2 different treatments, I can highly recommend them. Aksana (who did my treatments) was fantastic with answering any questions I had and explaining the treatments, as well as providing any after care advice. She was also really friendly so instantly made me feel relaxed when I was initially a bit nervous before treatment.
The appointment times were all convenient for me and having completed the relevant forms before hand about medical history, you instantly felt assured that made right decision about visiting.
I will definitely be back as have always been given great care and been well looked after. The prices of treatments were also competitive as had compared against other places before choosing RTWSkin – definitely best decision I made as was so pleased with the results of my two treatments.
Mara says: Thanks to Axana who always gives me the right advice: each time I see her I come out with a big smile 😉
Jenny T says: I’ve had “beauty” treatments since I hit 40 and tried various places. Once I discovered RTW Skin, about 10 years ago, I haven’t been anywhere else. You are never pushed to try new treatments but are given honest replies to any queries you have. They also go for the natural look so people just tell you that you look well not “What on earth have you done to your face!”. Aksana is very kind and gentle and easy to talk to. (They also have very good offers sometimes and a membership that gives you 20% off).
Jenny T
Robert D says: I have used Aksana at rtw-Skin, twice for laser mole removal and its been brilliant both times! As a man, I felt awkward approaching the perceived area of skin maintenance and ant aging treatment, but from enquiry to treatment the team at Cobden House Medical Centre could not have doen more to reassure me and put me at ease. Aksana, is professional, confident, competent and reassuring and I walked away each time feeling better about myself. The treatment was fast, pain free, healed quickly, cost effective and worked wonders! I had consider private hospital surgery but was “dragging my heals” as they said they would cut to remove the mole which would leave a scar, and then I discovered RTW skin, who made the treatment simple with no visible scarring or blemish – brilliant! Highly recommended.
Shareena says: I came all the way from Essex to Dr Nina and Dr Fatima, after a dr in Harley Street had literally ruined my face with bad placement of a filler called Uma Jeunesse, I visited 5 different drs in Harley St who were not comfortable injecting such high concentrations of hyalase to dissolve this filler and told me it was scar tissue, but Dr Nina and Dr Fatima have performed a miracle, after 4 treatment, 90% has gone after 2 years of hell! Amazing! Forge Harley Street I completely trust RTW as they’re not about the profit, but the results themselves.
Tracey Butler says: Staff are always helpful , informative and friendly.
SD says: Overall a very good service with generally good results but does not last as long as advertised. The second time I visited the results did not last as long as expected and I was not offered a top up so it stopped working after 3 months but on the third time I was offered a top up and it lasted 4 months which is still less than advertised. Other than that I am happy with the service.
Tanya Hammond says: The staff here are warm and freindly , the doctors are very in the know and felt completely at ease the after care is fantastic can not fault them thank you rtw skin and a special thank you to Fatima x
Danny says: GRADE A+ and will remain a customer for the rest of my life
Lucy says: I expressed my concerns regarding the treatment working and was given honest advice and was given alternatives that could help but with no pressure whatsoever. I really appreciated this and being able to think about it and research it in my own time and make a decision.
Sarah says: I have been visiting Nina and her team since they first open, I was nervous but started having IPL laser hair removal which has honestly changed my life. I have since trusted the team so much to have botox, filler to name a few treatments, I live over an hour away from the clinic, but trust is so important I would always use the clinic the staff are amazing, caring and professional
Lorraine Levy says: Always Friendly and professional offering great advice.
Samantha Town says: I first went to RTW Skin & Laser Clinic in early 2011, and in regards to my skin care and general self confidence it was the best move I could have made. In my early 30s I was still struggling with combination skin and acne break outs, plus a dull-looking complexion. For years I had tried numerous high street products, and religiously followed the ‘cleanse, tone, moisturise’ mantra, but with no obvious results. Attending RTW S&L revolutionised my skincare regime, the products I use and how I maintain my skin. I now use products recommended by RTW S&L and have a chemical peel every few months. My skin is now glowing, I rarely get spots, and am often told I look younger than my age (35). Their advice has proved invaluable and I always look forward to visiting the clinic. The staff are all friendly and professional, and their skin is certainly testament to the good work which the clinic does! Natasha in particular is excellent. Prior to attending RTW S&L I would have cringed at the ‘scary’ thought of a chemical peel, but I now understand what it actually does and the results are phenomenal. I would advise anyone to trust in RTW S&L. It is important to attend a regulated and professional clinic, which RTW is. My treatments are not cheap, but worth every penny. I have now moved towns, but still make the journey to attend RTW S&L every few months. I am so glad I made that first visit.
Rebecca T. says: About a month ago I had some fillers and can only describe my experience as excellent.
The staff are highly professional yet relaxed and friendly and together with the ambience of the clinic everything is geared to allay any concerns you may have.
Ms Andrejeva put me immediately at ease with her friendly, relaxed demeanor. During the entire procedure she was completely professional and her attention to detail and hygiene was scrupulous. I was thrilled with the results which were seen immediately.
The price of the treatment was well within my expectations and combined with a new-comers discount was a money well spent, considering how delighted I am with the wow! effect. Spent the same on my winter coat and boots but wearing it all the time!
I can highly recommend the rtwskin clinic and my only regret is not coming sooner!
Lynne Ives says: I did lots of research before my treatment and settled on RTW skin, it was definitely he right decision. I had a stubborn age spot right in the centre of my cheek which had bothered me for years. I previously had IPL elsewhere but it just wouldn’t shift! RTW skin suggested q switch laser treatment. The clinic was pristine and welcoming, My nurse Natasha quickly put me at ease and took her time to explain the procedure, likely outcome and aftercare. The procedure was not painful and extremely quick. Once home I was uncertain if the treated area was as expected so contacted the clinic by email, sending pictures. Helen replied immediately with reassurance from Natasha that all was exactly as it should be. I’m due to go back for a follow up in a couple of weeks. The spot has faded considerably and continues to fade as time goes on. I may need another treatment to eradicate it completely but have no reservations about that.
Rebekah Spencer says: I have been going to RTW Skin and Laser for several years, and in that time I have never been disappointed with the service, the procedures or the end results. Staff always seem to manage to balance professionalism with friendliness, and I always have a clear description of what to expect of both the procedures and the outcomes.
In short, I LOVE going there. I trust the staff and adore the results. I can’t recommend them highly enough. They have an excellent loyalty scheme too, and regular special offers on a range of treatments. Drop hints with your family and friends for gift vouchers, specially before Christmas when you get even more than the voucher costs.
Jo hawker says: I feel like a valued friend at TWS ….I have been going there for a few years now and nothing is ever too much bother, I know if I have a query that anyone who answers the phone will either take the time to explain things to me , find out the answer and get back to me or ge the experts to speak to me…I am never worried I will have treatments I don’t need or don’t work forced upon me…my well veing always seems to ve their no 1 priority…cannot recommend Nina and her team enough
Anissa Germain says: Very happy with IPL not so much with the laser used in my eczema which has made no difference
Jane Jones says: I have been using this clinic for a number of years now and cannot fault my treatment . I have had various treatments and with each one the staff have been wonderful, I have been made welcome and very relaxed and I have been given full understanding of what is happening and after care needed. I would not use anyone else they are all just brilliant
Michelle Baker says: I have been going to the Royal Tunbridge Wells Skin & Laser Clinic for around 8 years now and have NEVER had a bad experience or outcome. The team are always friendly, professional and honest, which to me is vital. I have aged with this clinic… beautifully! I sound like their greatest fan, but I’m not really, all my friends who I introduce to them are just as effusive! Great clinic headed up by John and Nina Sheffield – A+++++
L D says: This clinic is your secret weapon! And it’s a joy to go to! Each and every practitioner I’ve had the pleasure of being treated by is extremely professional (I’ve been treated by all of them I think now!). Recently I had a consultation and treatment that has improved my looks immeasurably! Natasha showed me that the weakness around my chin, the thin skin and the would-be jowls were really bringing me down.The naso-labial lines, the slightly old girl turning in of the chin in an attitude of contempt for the world and all its men and the slack weariness of the whole lower face were detracting from my perfect forehead (aka Botox) and hopeful eyes. But it was more than that. My whole face was sad. Natasha told me it could be halted, now, if I wanted to, and it would get now worse with care.
She explained her proposed approach to me, showed me with a little soft pinch here and there, how this certain filler there and that here could redress the problem and I booked in for her treatment.
Frankly, it ought to be called artistry. She used that needle like a quill, she worked as if she were restoring an old master, deftly and with joy. She was smiling the whole time, had me hold the mirror and check on the instant magic she was making, and she seemed as thrilled as I was at how we were bringing my face back to life. She made sure I was comfortable, checked with me all along, and frankly I kept thinking – go for it, more, more more! Because the results were so visible and so fast.
Brian Barrett says: Professional clinic with fantastic staff
Cobden House Medical Centre
25 London Road
Tunbridge Wells
TN1 1DA
Monday: 9am - 6pm
Tuesday: 9am - 6pm
Wednesday: 9am - 8pm
Thursday: 9am - 8pm
Friday: 9am - 6pm
Saturday: 9am - 6pm
Sunday: CLOSED
I have received two different treatments at rtwskin, one of them for laser acne removal, which was very successful. I found the clinic to be professional and friendly, with easy access and reasonable prices.
Walking in you immediately feel the calm ambience, and my interaction with all the staff was of a very high standard. I felt reassured by their knowledge, experience and honesty. They are realistic about their treatments and don’t make empty promises.
I’m very confident and comfortable under their care, so I won’t be going anywhere else in the future.
I had treatment for scarring that had become uncomfortable. Glad I booked in as far less drastic measures than had been suggested elsewhere have brought it down and I’m no longer going nuts while wearing headphones or a crash helmet.
Pleasant staff and Dr. Fatima was fantastic. Very reasonably priced too. Thanks!
Very good communication and a high level of care. Dr Fatima patiently and thoroughly answered all the questions I had about my treatment before going ahead (Xanthelasma removal). I was made to feel very comfortable during the operation and was provided with detailed post procedure care instructions. I would be confident to visit again
Fantastic experience all round thanks to rtw skin. I had Botox due to teeth grinding and I honestly wish I had done it sooner. Virtually pain free, and the procedure is over within minutes. Excellent follow up service too. Not often you experience such exemplary service.
Lovely clinic. Very friendly staff. Would recommend !
The kit in this clinic is phenomenal. The sheer scale of lasers is mighty impressive and allows them to do absolutely everything under the sun. Combine this with a clinic full of utter professionals (doctor-led, too!) and I wouldn’t go anywhere else. They really can treat everything here.
I have had a few treatments at the clinic and I have never looked back, you are made to feel welcomed, comfortable and relaxed. Everything is explained to you and there is no pressure. Dr Nina is wonderful, she will always be honest and open about what you need. She is a wonder in the aesthetic field.
Very professional and attentive approach from all staff . Dr Fatima took utmost care in all procedures and the results were fantastic. Thank you
Very good communication and a high level of care. Dr Fatima patiently and throughly answered all the questions I had about my treatment before going ahead (Xanthelasma removal). I was made to feel very comfortable during the operation and was provided with detailed post procedure care instructions. I would be confident to visit again.
I travel 2 hrs each way to see Nina and have done for over 10 years now. From the reception staff to the practitioners I have always felt welcome and made to feel comfortable.
I value the genuine and understanding treatment advice that I have received along with very professional treatments that I have been extremely pleased with the results. Thank you
Superb staff and 5 star treatment. I’m on a tight budget and keep an eye out for their offers. I never regret spending here though. I’ve been going for nearly 9 years. Highly recommended.
I was treated with courtesy and care throughout and with appropriate adaptations for my wheelchair
Would highly recommend this clinic!!excellent service from start to finish x
As with any procedure I was apprehensive, however the amount of detailed information I received and the face to face consultation was both reassuring and helped my confidence levels. Dr Fatima is highly skilled and extremely competent. She is gentle, sensitive and always patient focussed. The result was minimal down time and I am extremely pleased with the results already; I look like a much better version of myself. The aftercare phone calls and face to face was diligent and again reassuring. I wouldn’t hesitate to recommend Dr Fatima, RTW Skin and the range of treatments.
Excellent service – the results were exactly as described beforehand.
I had been putting off the treatment for 2 years, due to it being close to my eyes. I’m so happy with the results.
Could not ask for a better service, would highly Recommend
Dr Fatima Ahmed was very professional, empathetic and caring. She is very knowledgeable and put me at ease throughout my treatment and the after care. Highly recommend Dr Fatima and the clinic at RTW Skin.
Super clinic… Dr Fatima Ahmed.. informed me of the procedure of my mole removal.. and was very reassuring at all times..from the first visit to the removal and after cars was superb.. would not hesitate going back and would recommend to friends and family.
I was unhappy with the appearance of brown keratoses marks on my trunk and back and made an appointment at rtwskin. I saw Dr Fatima and was really impressed at how professional, reassuring and kind she was. I had laser treatment for some of the blemishes, which responded well to the treatment – the scars from which are now fading nicely. I will definitely return to Dr Fatima to have more of these sun/age spots treated as soon as the scars from the first treatment have healed. The treatment was expensive but worth it.
I had first class treatment and was kept well informed all the way. I could tell immediately that I was in the hands of professional people. The cost of my treatment was also very reasonable. I would highly recommend RTWSKIN.
Good Professional Service all round
MonaLisa Touch I have suffered with debilitating Vaginal Atrophy (caused by lack of estrogen) since menopause. Being unable to tolerate estrogen pessaries or creams I was in discomfort both day and night. VA meant I was also unable to have intimacy with my husband. This amazing laser treatment has turned my life around. Three treatments are recommended initially and activate the production of new collagen. This is a fantastic treatment, it isn’t however a permanent ‘cure’ but I probably won’t need to return for another treatment for possibly up to a year, which is fine by me as quality of life is everything. I was nervous about the treatment but felt very reassured when I was able to speak to the owner Dr Nina Sheffield on the phone during my initial enquiry. The treatment was not at all painful and not even too uncomfortable and I was surprised not to have discomfort after the procedures. I wish more women knew about this treatment instead of having to suffer in silence. I was so impressed with rtw I decided to have a mole lasered from my face that has caused me great embarassment over the years. On my third visit I decided to also make an appointment with Dr Fatima as I had concerns over a face blemish, she too was very kind and had a calm manner making me feel comfortable and ‘listened to’. I travelled a long way to this clinic but it was worth every mile!! Thank you…
Superb dr who gave me amazing results – I would highly recommend this clinic
I came in around a month ago to have the vertical chest wrinkles filled.
I wanted to say I’ve had a fantastic result. So smooth and it’s taken years off my decolletage.
I just wanted to say a big thankyou to Dr Nina.
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Always professional, always on time. Nothing is too much trouble and it is always clear that client happiness comes first to this clinic. The first only clinic who ever turned me away from a treatment because I simply didn’t need it! Instead directed me on how to take care of my skin and several years later I returned and have been treated fantastically. Pricing is always competitive but reflective of the quality and every visit has been lovely.
I have been using RTW for a few years and have always loved the results from my treatments. The staff are friendly and helpful, I wouldn’t go anywhere else.
I have been visiting this clinic for 7 years. I am always more than thrilled with the results and the honesty of the staff. I have been recommended products based on my requirements and they have always hit the target with what I wanted to achieve. They even sent a little voucher to be used for my birthday � Highly recommend!
I was overwhelmed at the results I achieved and the ease and simplicity of the treatment. The staff make you feel very at ease and you know you are in the best of hands. I would recommend this clinic to everybody.
I went to RTW Skin earlier this year because my eczema had become so bad it was seriously effecting my quality of life. I felt very self conscious and the staff were all very sensitive and friendly, and made me feel comfortable. Dr Fatima Ahmed recommended phototherapy treatment and a non-steroid cream that I had never heard about from my GP. The improvement was amazing. Only a few days later it was considerably improved, particularly on my face which had been quite sore. It isn’t a cure, but it has made my skin so much better I am not conscious of having eczema on a daily basis. I would very much recommend this clinic, and the phototherapy treatment.
I visited rtwskin to have my Xanthelasma [fat deposits around eyes caused by high cholesterol] removed. I was nervous but the staff made feel at ease and where very friendly professional and informative. I was informed of all the treatments available. I chose to have them removed by laser treatment. It was completely painless and the results are absolutely fantastic and I can honestly say that I cannot be happier with the treatment I have received.
My query was ‘health’ rather than ‘beauty’ related. In the space of 3 weeks I’ve been diagnosed, treated and today given a clean bill of health. Dr Nicola was available to me 24 hrs a day in the first anxious week and, indeed, ongoing had I needed it. Dr Fatima was back up at the clinic. There is some way to go before healing is complete but I’ve come away with medication, at no extra cost, to take me through to Summer. A big thank you to everyone – including the lovely smiles at Reception.
My eyes have bothered me for some time now. Having spent a lot of time sunbathing in my early thirties without sun block, the lines around my eyes were quite pronounced. I have spent a huge amount of money on various lotions being convinced I had at last found the “Elixir of Youth” but always ended up bitterly disappointed.
As I am not keen on invasive surgery, I read about The Madonna Eye Lift earlier this year and watched the You Tube Video of the actual procedure. I was so impressed by the instant results that I made the decision to have this procedure in July 2015. I am delighted with the results, and continue to see improvements around my eyes on a weekly basis.
It has made a huge difference to my self-confidence and to my life. The whole experience at rtwskin has been amazing, from the initial moment I walked in, to the treatment and the marvellous after care and excellent communication. Laser treatment is certainly the revolutionary way forward for corrective skin care and I am already looking forward to my next session with rtwskin later this year.
Was seeing Natalja today for my injections, she was very professional and gentle. I’m very happy with result, looking very natural, no bruises , minimum swelling.I would highly recommend.
I have been fortunate enough to be treated by Dr Fatima. She explained things clearly and I felt well placed to make an informed decision about my treatment. During the treatment process she checked my wellbeing ensuring that it was a good experience for me. The clinic itself is a very pleasant environment.
I chose rtwskin because they provide access to specialist doctors on a self referral basis which greatly reduced the waiting time to see a consultant dermatologist. Dr Meschino and Dr Ahmed are evidently highly skilled in their work but equally important to me is their genuine warmth, caring manner and willingness to listen to my concerns. I frequently had the opportunity to discuss my diagnosis and treatment plan along with issues relating to potential risks or side effects, (which fortunately I didn’t experience). Having received prescription medication and laser treatments over a nine month period I am extremely pleased with the outcome and would certainly recommend the expertise of this clinic.
I have been using RTW for over a year for different treatments. I always think a good way to judge is if you would recommend it, and I would. The staff are really lovely and you can always get good offers if you buy courses. I am a regular customer and always will be.
This was my first treatment visit at rtw clinic and I am so pleased with the result of the silhouette procedure. My friends have noticed and complimented me. Very professional and friendly consultants and excellent skin advice. This has made me feel great and has increased my self confidence, thank you so much! I will be returning to further enhance the condition of my skin to keep the years at bay!
Long overdue review but wanted to say thanks so much to Dr Nina and Aksana for being so amazing and making my skin look better again after c02 and PRP injections. They are always so friendly and professional and when I came to them over a year ago having had a bad case of chicken pox as an adult, my face was covered in very noticeable scars and I had lost all of my confidence. I had great scar free skin before this and was only 24 so it came as a real blow to my confidence. The doctors treated me with c02 fractional laser and some scars with a light full resurfacing setting. We also used PRP to help healing and it has all made an incredible difference. They have filled in so much, some almost completely and hard to see them, discolourations are gone and they are now hardly noticeable and my face covers really well with makeup, which it certainly didn’t before. I went back recently for a very light c02 resurfacing on my scars as I didn’t have much time to recover due to work and they look great, some more almost skin level and so much smoother! I’ve only had c02 here three times and considering how deep they were I think the results are just amazing! Worth mentioning that aside from my treatment a few weeks ago, the last c02 treatment I had was around a year ago (I had the first two quite close together) and after 6 months I noticed even more improvment, even my friends noticed in the summer and thought I had had more treatment done but I hadnt, my improvement just seemed to continue for months and months afterwards. Looking forward to seeing how they look again in 6 months! Before I came here I had been to Harley Street but wasn’t happy with the results and wanted somewhere a bit closer to me than London, although still nearly an hour away it’s so worth it in many ways. I never looked back and have to say that RTW Skin is a million times better than anything there, the doctors are much more friendly, professional and the results are a million times better. The doctors here really care more and the reception staff are much more helpful and friendly. So pleased I found this place! The prices are also extremely reasonable and worth every penny! Would never go anywhere else for c02 again. Also, unlike the place I went before, you can contact them if you have any worries and they are extremely helpful. You get an aftercare sheet with emergency contact on it and I trust if something went wrong they would help. Thanks again RTW skin, you have been great and really helped me get my skin back and improve my confidence!!
We recently came to see Dr Olga about some historic self harm scars on my teenage daughter’s arms. She was so kind and sympathetic and took her time explaining what the options were. She recommended the CO2 Laser Resurfacing treatment, and much to our delight after a couple of sessions it has transformed her scars and we are very happy with the results
This is really good clinic, one of the best I’ve been too. The staff are knowledgable and patient, and won’t rush you into treatment. When the nurse/practitioner was uncertain about something, she consulted with a doctor who provided expert advice. This is important, since non-doctors should not make certain decisions so it is good to see someone not trying to be a “know it all” with something so important like medications and surgery! I will be coming back repeatedly based on my initial experiences. HOWEVER, I have one niggle. The prices for the treatment are very reasonable. But I suspect that a large part of this clinic’s income stream come from pushing very expensive Obagi/ZO products. And I felt a bit deceived when I first went there and they said I really need to start washing with a certain product that had “salicylic acid” to renew my skin. I asked if this is something I can buy elsewhere, and they told me “no”, it’s only by prescription. So I got suckered into spending over £60 for two bottles of this stuff. It turns out that 2% salicin acid is NOT only by prescription, you can get the same active ingredient for under a fiver at Boots! I assume what they mean by “you can’t get this elsewhere” means they are an approved distributer of this company and you’re not going to find this specific brand at the chemist. Anyway then after a procedure, I was pressured with a sales pitch to buy some retinol cream for £100 a tube, LOL. I again asked, is this medicine something I can get on the NHS? No they said, I would have to get a private prescription then go through a whole bunch of hoops to buy the stuff elsewhere. Not sure what she was on about. Keeping in my mind the experience with the facial washes (which by the way, were available online significantly cheaper than what they charge), I politely declined then went home to do my research. Turns out that the active ingredient in this stuff is retinol, which is a weaker version of what you can get with prescription retinoids. Furthermore, you can get retinol at various strengths (1%-2.5%) in many high quality products all over the place, for about £25 for the same amount you’d get in this high priced tube. I can’t understand how the specific product they push which is up to quadruple the price for the same active ingredient is that much better. I felt pretty deceived by both of these experiences, as you’re led to believe you can only get products with these benefits from this clinic. And if you were to use these products as often as you’re supposed to, you’d easily be spending £500 a year on them, when you can buy the same thing for a fraction of that. So in short, fantastic treatment and competent staff that carry out treatments. But be prepared for the hard sell for overpriced creams and ointments after your procedure, as it’s pitched when you’re already really in a mind state that you need to do everything possible to save your skin.
Receptionists (Karen) is always so welcoming, makes you feel welcome and that you are remembered exact time you visit
I had a cool body sculpting treatment at RTW skin clinic in Tunbridge wells. I thought that the staff was exceptionally knowledgeable and caring , great service. I will highly recommend this clinic to anyone.
I travel a couple of hours there and back, have been going here for years and find the staff friendly and helpful. They take great pride in everything they do. I trust them completely and what with all the bad experiences you hear about I have only ever had excellent ones here. Thank you
I love this place! The staff are professional and knowledgeable and you can trust them to give their honest opinion. I have been using them for several years and have introduced many friends who are also now regular customers. Highly recommended!
I trust that I would not get a better job done anywhere else! Even In London.
I feel very relaxed when I am having my treatment done, they are very approachable.
The staff are really friendly and everyone is very professional. Would recommend to anyone.
Absolutely wonderful clinic. The staff are friendly and the service is outstanding. The prices are great for the treatment recieved and paitent care is fantastic. Highly recommend to anyone seeking treatment!
I have got two sessions of “red carpet” treatment so far, but my skin is glowing already. Two deep wrinkles between my eyebrows have been flattened which I am so pleased with. I still have my third session to attend and I am expecting that another miracle will happen. I hope that my pigment areas around mouth will disappear completely.
The products that I bought are very good and every time I used them, it shows that they works. My skin is toned, smooth and looks healthier.
Love the staff live the treatments on offer, I used to go to Harley Street for my beauty fixes now I only go here, much better service and value.
Warm, sympathetic staff and state of the art treatments. They take great care to make sure a natural look is achieved. It’s extremely impressive. You’re in safe hands!
All the staff here are excellent. Professional, friendly and extremely knowledgable.
I highly recommend.
This is a lovely clinic with excellent staff and a professional service. Here you will find highly trained staff who know how to get the best as well as longer lasting and natural looking results. They are artists, not just injectors and that’s what makes the crucial difference, that’s why they’re ahead of the competition. So if you want these treatments done well this is where you go. I’ve been to other places in the past but this is the best by far.
Having been a client of RTW Skin for over 8 years now, I was asked if I wanted to review their treatments and I am delighted to do so! I have never had a bad result from them, in fact I have aged (beautifully) with this little gem of a clinic, based in the beautiful Royal Tunbridge Wells. Worth travelling for… they provide what you need to keep you feeling and looking AMAZING! TIP: Try their new treatment… Silhouette Soft Thread Lift. WOW.
I have been RTWSkin in the past, loved it then too. I researched other places and tried them out, however I am back to where I began. The reason for this is because the quality is apparent, the staff are professionals and they know what they are doing. I feel safe when I put myself in the capable hands. I know I will never go elsewhere.
Having visited RTWSkin around 5 times for 2 different treatments, I can highly recommend them. Aksana (who did my treatments) was fantastic with answering any questions I had and explaining the treatments, as well as providing any after care advice. She was also really friendly so instantly made me feel relaxed when I was initially a bit nervous before treatment.
The appointment times were all convenient for me and having completed the relevant forms before hand about medical history, you instantly felt assured that made right decision about visiting.
I will definitely be back as have always been given great care and been well looked after. The prices of treatments were also competitive as had compared against other places before choosing RTWSkin – definitely best decision I made as was so pleased with the results of my two treatments.
Thanks to Axana who always gives me the right advice: each time I see her I come out with a big smile 😉
I’ve had “beauty” treatments since I hit 40 and tried various places. Once I discovered RTW Skin, about 10 years ago, I haven’t been anywhere else. You are never pushed to try new treatments but are given honest replies to any queries you have. They also go for the natural look so people just tell you that you look well not “What on earth have you done to your face!”. Aksana is very kind and gentle and easy to talk to. (They also have very good offers sometimes and a membership that gives you 20% off).
Jenny T
I have used Aksana at rtw-Skin, twice for laser mole removal and its been brilliant both times! As a man, I felt awkward approaching the perceived area of skin maintenance and ant aging treatment, but from enquiry to treatment the team at Cobden House Medical Centre could not have doen more to reassure me and put me at ease. Aksana, is professional, confident, competent and reassuring and I walked away each time feeling better about myself. The treatment was fast, pain free, healed quickly, cost effective and worked wonders! I had consider private hospital surgery but was “dragging my heals” as they said they would cut to remove the mole which would leave a scar, and then I discovered RTW skin, who made the treatment simple with no visible scarring or blemish – brilliant! Highly recommended.
I came all the way from Essex to Dr Nina and Dr Fatima, after a dr in Harley Street had literally ruined my face with bad placement of a filler called Uma Jeunesse, I visited 5 different drs in Harley St who were not comfortable injecting such high concentrations of hyalase to dissolve this filler and told me it was scar tissue, but Dr Nina and Dr Fatima have performed a miracle, after 4 treatment, 90% has gone after 2 years of hell! Amazing! Forge Harley Street I completely trust RTW as they’re not about the profit, but the results themselves.
Staff are always helpful , informative and friendly.
Overall a very good service with generally good results but does not last as long as advertised. The second time I visited the results did not last as long as expected and I was not offered a top up so it stopped working after 3 months but on the third time I was offered a top up and it lasted 4 months which is still less than advertised. Other than that I am happy with the service.
The staff here are warm and freindly , the doctors are very in the know and felt completely at ease the after care is fantastic can not fault them thank you rtw skin and a special thank you to Fatima x
GRADE A+ and will remain a customer for the rest of my life
I expressed my concerns regarding the treatment working and was given honest advice and was given alternatives that could help but with no pressure whatsoever. I really appreciated this and being able to think about it and research it in my own time and make a decision.
I have been visiting Nina and her team since they first open, I was nervous but started having IPL laser hair removal which has honestly changed my life. I have since trusted the team so much to have botox, filler to name a few treatments, I live over an hour away from the clinic, but trust is so important I would always use the clinic the staff are amazing, caring and professional
Always Friendly and professional offering great advice.
I first went to RTW Skin & Laser Clinic in early 2011, and in regards to my skin care and general self confidence it was the best move I could have made. In my early 30s I was still struggling with combination skin and acne break outs, plus a dull-looking complexion. For years I had tried numerous high street products, and religiously followed the ‘cleanse, tone, moisturise’ mantra, but with no obvious results. Attending RTW S&L revolutionised my skincare regime, the products I use and how I maintain my skin. I now use products recommended by RTW S&L and have a chemical peel every few months. My skin is now glowing, I rarely get spots, and am often told I look younger than my age (35). Their advice has proved invaluable and I always look forward to visiting the clinic. The staff are all friendly and professional, and their skin is certainly testament to the good work which the clinic does! Natasha in particular is excellent. Prior to attending RTW S&L I would have cringed at the ‘scary’ thought of a chemical peel, but I now understand what it actually does and the results are phenomenal. I would advise anyone to trust in RTW S&L. It is important to attend a regulated and professional clinic, which RTW is. My treatments are not cheap, but worth every penny. I have now moved towns, but still make the journey to attend RTW S&L every few months. I am so glad I made that first visit.
About a month ago I had some fillers and can only describe my experience as excellent.
The staff are highly professional yet relaxed and friendly and together with the ambience of the clinic everything is geared to allay any concerns you may have.
Ms Andrejeva put me immediately at ease with her friendly, relaxed demeanor. During the entire procedure she was completely professional and her attention to detail and hygiene was scrupulous. I was thrilled with the results which were seen immediately.
The price of the treatment was well within my expectations and combined with a new-comers discount was a money well spent, considering how delighted I am with the wow! effect. Spent the same on my winter coat and boots but wearing it all the time!
I can highly recommend the rtwskin clinic and my only regret is not coming sooner!
I did lots of research before my treatment and settled on RTW skin, it was definitely he right decision. I had a stubborn age spot right in the centre of my cheek which had bothered me for years. I previously had IPL elsewhere but it just wouldn’t shift! RTW skin suggested q switch laser treatment. The clinic was pristine and welcoming, My nurse Natasha quickly put me at ease and took her time to explain the procedure, likely outcome and aftercare. The procedure was not painful and extremely quick. Once home I was uncertain if the treated area was as expected so contacted the clinic by email, sending pictures. Helen replied immediately with reassurance from Natasha that all was exactly as it should be. I’m due to go back for a follow up in a couple of weeks. The spot has faded considerably and continues to fade as time goes on. I may need another treatment to eradicate it completely but have no reservations about that.
I have been going to RTW Skin and Laser for several years, and in that time I have never been disappointed with the service, the procedures or the end results. Staff always seem to manage to balance professionalism with friendliness, and I always have a clear description of what to expect of both the procedures and the outcomes.
In short, I LOVE going there. I trust the staff and adore the results. I can’t recommend them highly enough. They have an excellent loyalty scheme too, and regular special offers on a range of treatments. Drop hints with your family and friends for gift vouchers, specially before Christmas when you get even more than the voucher costs.
I feel like a valued friend at TWS ….I have been going there for a few years now and nothing is ever too much bother, I know if I have a query that anyone who answers the phone will either take the time to explain things to me , find out the answer and get back to me or ge the experts to speak to me…I am never worried I will have treatments I don’t need or don’t work forced upon me…my well veing always seems to ve their no 1 priority…cannot recommend Nina and her team enough
Very happy with IPL not so much with the laser used in my eczema which has made no difference
I have been using this clinic for a number of years now and cannot fault my treatment . I have had various treatments and with each one the staff have been wonderful, I have been made welcome and very relaxed and I have been given full understanding of what is happening and after care needed. I would not use anyone else they are all just brilliant
I have been going to the Royal Tunbridge Wells Skin & Laser Clinic for around 8 years now and have NEVER had a bad experience or outcome. The team are always friendly, professional and honest, which to me is vital. I have aged with this clinic… beautifully! I sound like their greatest fan, but I’m not really, all my friends who I introduce to them are just as effusive! Great clinic headed up by John and Nina Sheffield – A+++++
This clinic is your secret weapon! And it’s a joy to go to! Each and every practitioner I’ve had the pleasure of being treated by is extremely professional (I’ve been treated by all of them I think now!). Recently I had a consultation and treatment that has improved my looks immeasurably! Natasha showed me that the weakness around my chin, the thin skin and the would-be jowls were really bringing me down.The naso-labial lines, the slightly old girl turning in of the chin in an attitude of contempt for the world and all its men and the slack weariness of the whole lower face were detracting from my perfect forehead (aka Botox) and hopeful eyes. But it was more than that. My whole face was sad. Natasha told me it could be halted, now, if I wanted to, and it would get now worse with care.
She explained her proposed approach to me, showed me with a little soft pinch here and there, how this certain filler there and that here could redress the problem and I booked in for her treatment.
Frankly, it ought to be called artistry. She used that needle like a quill, she worked as if she were restoring an old master, deftly and with joy. She was smiling the whole time, had me hold the mirror and check on the instant magic she was making, and she seemed as thrilled as I was at how we were bringing my face back to life. She made sure I was comfortable, checked with me all along, and frankly I kept thinking – go for it, more, more more! Because the results were so visible and so fast.
Professional clinic with fantastic staff