We are committed to ensuring public safety openness and transparency in our complaints process. As part of that, we publish information about decisions arising from complaint investigations regarding our members.

All complaints regarding Save Face registrants are managed in accordance with the Save Face Complaints Policy. As defined within the policy, each complaint is categorised as either; low, medium or high risk. The complaints defined as medium and high risk may result in action being taken by Save Face which may include issuing sanctions on a practitioner's registration status, suspending them from the register or removing them from the register permanently. 

This publication policy will apply to all Save Face Accredited Practitioners. We will publish our decisions in two categories:

Category 1 - Medium Risk Complaints

Following the standard procedure, if a complaint is identified as medium risk the Clinical Director will issue a warning and notify the Registrar.  

Warning/ Interim Sanctions

  • A warning will require a written undertaking from the registrant to comply with any recommendations, and the registrant will be monitored for a period set by the Clinical Director and agreed by the Registrar.
  • The annual renewal assessment will include a detailed review and require confirmation that the recommendations have been implemented.  
  • At the conclusion of the period set by the Complaints Panel, the Clinical Director will review and determine whether the recommendations have been met and the warning can be expired.  

You can view registrants who currently have active warnings/ sanctions below. 

Category 2 - High-Risk Complaints

The registrar may determine to instigate an interim suspension pending the outcome of either a Statutory Registers investigation or the Complaints Panel decision.  High-Risk complaints will be referred to the statutory register and the Complaints Panel. All Save Face registrants are regulated healthcare professionals whose statutory bodies have their fitness to practice processes. Save Face will not duplicate the due process conducted by a statutory register.  Save Face will share all information and evidence required by the statutory register and may serve as a witness. On completion of any investigation or hearing with a statutory register, the complaints panel will be provided with a report. If a registrant is struck off a statutory register they will be automatically removed from the Save Face register.

Pending any outcome from a statutory register, and where the complaint has been categorised as high risk, the case will be anonymized and presented to the Complaints Panel for a consensus decision.  The panel will consider the evidence and determine whether to: impose an interim suspension or removal. 

You can view registrants who have been removed from the Save Face Register following a fitness-to-practice hearing below.

There are currently no warning or santion orders in place.

Dr Ashish Dutta - Suspended

Dr Ashish Dutta is currently suspended following a medical practitioners tribunal held by the practitioner's statutory regulator, the Gemeral Medical Council (The GMC) on the 24 November 2023. Full Details can be found here. 

Julie Ann Pollitt - Suspended

Jule Ann Pollitt is currently suspended following a complaint reported to Save Face by a member of the public. The Complaint was considered as 'High-Risk' and was escalated to the registrant's statutory regulator - The Nursing and Midwifery Council (The NMC). The registrant is currently awaiting a fitness to practice hearing.  

Save Face is a PSA Accredited Register and has agreed to share information where a Registrant is removed from its Register with all the other PSA Accredited Registers under their information sharing protocol. This is to ensure transparency and that the public are sufficiently protected. 

Practitioner testimonials

John Sheffield
RTW Skin

We are a CQC-registered Dermatology and Aesthetic Practice in Royal Tunbridge Wells, and we are proud to say we have just renewed our accreditation with Save Face for the ninth year.

We were among the founding members of Save Face, and our choice to join them has been precious and worthwhile. If it was support in bringing a new procedure to our practice, an HR matter or on infrequent occasions when we needed help in assisting a patient, they were there for us. The membership fee that we pay is almost nothing compared to the support offered, and the man or, in our case, woman hours saved when dealing with unfamiliar matters has been a sound investment. Save Face not only look after members on a one-to-one basis but has been active in protecting professionalism in our industry and the exposure of poor practice. As Save Face approaches its second decade of service to UK Aesthetics, we wish them well, and membership will always remain an essential part of our practice.

John Sheffield
RTW Skin
Dr Victoria Manning
River Aesthetics

I have been a Save Face member from the get-go and we are extremely proud that River Aesthetics was one of the first clinics to be accredited.

Patients come to see us and trust us because we are registered and have been recommended by Save Face.

Dr Victoria Manning
River Aesthetics

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