Complaint Investigation Decisions

We are a CQC-registered Dermatology and Aesthetic Practice in Royal Tunbridge Wells, and we are proud to say we have just renewed our accreditation with Save Face for the ninth year.

We were among the founding members of Save Face, and our choice to join them has been precious and worthwhile. If it was support in bringing a new procedure to our practice, an HR matter or on infrequent occasions when we needed help in assisting a patient, they were there for us. The membership fee that we pay is almost nothing compared to the support offered, and the man or, in our case, woman hours saved when dealing with unfamiliar matters has been a sound investment. Save Face not only look after members on a one-to-one basis but has been active in protecting professionalism in our industry and the exposure of poor practice. As Save Face approaches its second decade of service to UK Aesthetics, we wish them well, and membership will always remain an essential part of our practice.

For me, it was really important to achieve accreditation with Save Face, because I knew the standards that we needed to meet to pass the accreditation assessment process would enhance my practice and my patients' experience. A Save Face nurse assessor inspects every part of the clinic to ensure that we are treating our patients with the utmost care. Why wouldn’t I want that as a practitioner? I want to provide my patients with the best experience at the highest possible standards which is what Save Face ensures.

I am proud to be a Save Face accredited aesthetic doctor and clinic, and to be celebrating 10 years of membership this year. This milestone reflects our long-term commitment to patient safety, ethical practice, and clinical excellence. Being part of Save Face demonstrates myself and my team's dedication to providing safe, effective, and evidence-based treatments. In an industry where championing safer standards in aesthetics is vital, our Save Face accreditation gives patients confidence that they are being treated by appropriately qualified and regulated professionals in a clinic that has been inspected and assessed. Save Face also provides invaluable credibility, visibility, and quality assurance, alongside access to guidance, and professional support. After a decade of membership, I am proud to continue working with Save Face

I always ask new clients how they found me, and recently, a lady mentioned that she discovered me through Save Face. She hadn't had any aesthetic treatments in a decade, but it was clear she had done her research. This highlights how Save Face not only enhances client safety but also positively impacts my business

I am genuinely proud to be part of the Save Face community. The application process was extremely smooth and efficient, and the support provided made the entire experience clear and straightforward. I truly appreciate how seamlessly everything was handled.

Joining Save Face provides many benefits to medical aesthetic injectors. It provides credibility, increased visibility, access to training and support, and quality assurance. By joining Save Face, you are demonstrating your commitment to providing safe and effective treatments to your patients.